Reference

What You Agree To When You Use m11to

These terms set out the rules that apply when you open an account and use any part of our platform — slots, live casino tables, sportsbook markets, or wallet payments via DANA, OVO, and GoPay.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia-region accessWallet verification requiredRules updated when we notify you

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How These Terms Apply to Your Account

m11to Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on m11to, you confirm that you meet eligibility requirements and that you accept these terms in full. We may update these terms at any time; continued use of your account after a change notice means you have accepted the revised version. These

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terms cover every action you take on the platform: depositing funds through DANA, OVO, or GoPay; placing bets on slots or live tables; requesting a withdrawal; and contacting our support team. If any section conflicts with local law in your region, the locally applicable rule takes
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effect — but that does not invalidate the rest of the terms. Your account is personal and non-transferable. Sharing account credentials or operating multiple accounts is a breach of these terms and may result in suspension. Wallet payments — whether you top up via OVO, send
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from your GoPay balance, or transfer through DANA — are processed under the payment terms of each respective e-wallet provider as well as ours. We are not liable for delays caused by those providers' own verification steps. Players in Bekasi and Tangerang, like everyone else on
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the platform, are subject to the same account and payment terms regardless of device or access method.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a dispute about your account, our support team can be reached through the channels below. We aim to respond to terms-related queries within one business day. Have your account ID ready when you contact us — it speeds up the process.

Live Chat Open the chat widget in your account dashboard to speak with our support team directly about any terms or account question.

Email Support Send your query to our support address listed in your account settings. Include your registered wallet — DANA, OVO, or GoPay — for faster routing.

Help Centre Our Help Centre covers common terms questions, wallet payment rules, and account verification steps — accessible from any mobile browser without logging in.

COMPLIANCE SIGNALS

How We Handle Your Account and Data

We keep your account data secure using SSL encryption on every page, including the wallet deposit and withdrawal flows. If you want to know what data we hold about you, or request a correction, you can do that through your account settings or by contacting support. These rights apply alongside and do not replace anything in local data-protection law.

Data Retention

We retain account transaction records — including DANA, OVO, and GoPay deposit logs — for the period required under applicable financial regulations in supported regions.

Cookie Use

Cookies track your session and remember wallet preferences. You can manage cookie settings in your mobile browser without losing your account login state.

Account Security

Two-step verification is available for your account login. We recommend enabling it, especially if you use a shared mobile device for GoPay or OVO access.

Change Requests

To update your registered email, linked wallet, or personal details, go to Account Settings and follow the verification steps, or raise it via live chat.

Your Questions on These Terms, Answered

Below are the questions we get most often about how these terms work, what they cover, and what happens if something changes or goes wrong. If your question is not here, contact support directly.

We will notify you before a material change takes effect — via email or an in-account notification. Minor clarifications may be updated without separate notice.

Breaches such as multi-accounting or credential sharing may result in suspension or closure. Any wallet balance at the time will be reviewed under our verification process before release.

Yes. All e-wallet transactions on the platform — DANA top-ups, OVO transfers, GoPay payments — are covered. Each provider's own terms also apply to the wallet side of the transfer.

Go to Account Settings and select the data-request option, or email our support team with your account ID. We will respond within the timeframe required by applicable local law.

The core terms are consistent, but access and eligibility depend on local law. Where local rules differ, the locally applicable requirement takes precedence for accounts in that region.

Contact our support team via live chat or email with your account details and the specific decision you are disputing. We will review and respond within one business day.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoGates of Fortune InfoAduQ Turbo Round

What You Agree To When You Use m11to

Reach Us About These Terms

How We Handle Your Account and Data

Data Retention

Cookie Use

Account Security

Change Requests

Your Questions on These Terms, Answered

01 Can m11to change these terms without warning?

02 What happens to my account if I breach these terms?

03 Do these terms cover payments made through DANA, OVO, and GoPay?

04 How do I request a copy of the data m11to holds on me?

05 Are these terms the same for all regions of Indonesia?

06 What if I disagree with a decision made under these terms?

Terms & Conditions

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