Reference

How m11to Handles Your Personal Data

Your account data — from registration details to payment methods like DANA, OVO, and GoPay — is handled with care and collected only for what we actually need to run your account.

Account data protectionDANA, OVO, GoPay wallet privacyCookie controlsYour right to access or remove dataDirect contact for privacy requests

Explore the Lobby Read FAQ

What Information We Collect and Why

m11to Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the details you provide — name, email address, and the payment method you choose, whether that is DANA, OVO, or GoPay. We also record transaction records tied to your account wallet so deposits and withdrawals can be verified accurately.

1
Device data, including browser type and IP address, is logged automatically during sessions to detect unusual access patterns and keep your account secure. If you contact our support team, the content of those messages is stored for follow-up and quality purposes. We do not sell your
2
data to third parties. Data is shared only where required to process your payments, verify your identity, or meet obligations under applicable law. Players in Bekasi and elsewhere in Indonesia should note that data handling practices apply where local law and eligible regions permit. We retain
3
account data for as long as your account remains active, or as long as required by applicable regulations. You can request a copy of your stored data or ask us to delete it — see the contact section below for how to reach our privacy team.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to access, correct, or remove the personal data we hold on your account, reach out through any of the channels below. Our support team handles privacy requests directly — no automated replies, no runaround. Response times depend on request complexity, but we aim to acknowledge every query promptly.

Live Chat Start a live chat session from the m11to lobby. This is the quickest path for account-level privacy questions, including wallet data queries about DANA or OVO.

Email Support Send your privacy request by email to our support address shown in your account dashboard. Include your registered email and the specific data you are asking about.

Account Help Centre Log in, go to Account Settings, and open the Help section to submit a formal data request. You can track the status of your request from the same page.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply technical and organisational measures to protect the data tied to your m11to account. Encryption is active on all data transmitted between your device and our servers, covering login sessions, payment flows through DANA, OVO, and GoPay, and support messages. Cookies are used to keep your session active and remember your preferences — you can manage cookie settings through your browser at any time. Access to your account data internally is restricted to staff who need it to operate or support your account. We do not retain payment credentials like your full wallet PIN or card number.

Encrypted Connections

All data sent between your device and our platform — including DANA and OVO payment flows — travels over encrypted connections. Your session details are never exposed in transit.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can clear or block cookies through your mobile or desktop browser settings at any time.

Data Retention Policy

Account data is kept while your account is active. If you close your account, we retain data only as long as applicable regulations require, then delete it from active systems.

Internal Access Controls

Only staff with a direct operational need can access your account data. Payment records tied to GoPay or DANA are accessed only to resolve disputes or process verifications.

Common Questions About Your Data on m11to

These are the questions our support team receives most often about how personal data works on m11to. If your question is not here, reach out via live chat or email through your account dashboard.

We store your name, email address, and the payment method you registered — such as DANA, OVO, or GoPay. Device and login data is also logged automatically when you access your account.

Your wallet details are shared only with the payment processor needed to complete your transaction. We do not sell or pass your DANA, OVO, or GoPay data to unrelated third parties.

Log in to your account, go to Account Settings, and submit a data access request through the Help section. You can also email our support team with your registered email address.

Yes. Submit a deletion request via live chat or email. We will remove your data from active systems after verifying your identity, subject to any retention required by applicable law.

We use session and preference cookies to keep your account active and save lobby settings. You can block or clear cookies through your browser settings — note this may affect how the lobby behaves.

After account closure, we retain data only as long as required by applicable regulations. Once that period ends, your data is removed from active systems and no longer accessible to our team.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoM11To Banking AccountRegister

How m11to Handles Your Personal Data

How to Reach Us About Your Privacy

Data Handling, Cookies and Account Security

Encrypted Connections

Cookie Management

Data Retention Policy

Internal Access Controls

Common Questions About Your Data on m11to

01 What personal data does m11to store when I create an account?

02 Is my DANA or OVO wallet information shared with anyone?

03 How do I request a copy of the data m11to holds about me?

04 Can I ask m11to to delete my account data?

05 Does m11to use cookies, and can I turn them off?

06 How long does m11to keep my data after I close my account?

Privacy Policy

Related pages

Related pages