Reference

What You Need to Know Before You Play

Using m11to — whether you deposit via DANA, OVO, or GoPay, or access live tables from Bekasi — means you are agreeing to the terms laid out here.

Account eligibility conditions applyJurisdiction-dependent accessDANA, OVO, GoPay coveredYour rights are clearly statedContact us to raise any concern

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LEGAL CONTACT PATHS

Reach Us on Legal or Policy Questions

If you have a question about how our terms apply to your account — whether that concerns your DANA withdrawal, your account status, or a specific clause you want clarified — our support team handles policy queries directly. You do not need to wait for a formal complaint process to start a conversation.

HOW WE HANDLE THIS

Data, Security, and Your Account Rights

Your account data is handled with security controls applied at every layer — from the moment you register to every DANA, OVO, or GoPay transaction that moves through your wallet. We keep only the data we need, retain it only as long as required, and do not share it with third parties outside the scope described in our privacy policy. You have the right to request what we hold and to ask for corrections.

Data Retention

We hold account and transaction data only as long as operationally and legally required. You can request a summary of what we store through the account help portal.

Cookie Use

Cookies on m11to manage your session state and support account security. You can manage cookie preferences through your browser settings at any time.

Account Security

Every login goes through OTP verification tied to your registered number. Suspicious access attempts trigger an automatic account hold pending your confirmation.

Right to Request Changes

To update personal details, correct a data error, or request account deletion, contact support via live chat or email with your account ID ready.

Our Policy Stance on Access and Eligibility

m11to Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access to m11to is conditional. You must be of legal age in your jurisdiction and in a region where online gaming is permitted under local law. We do not extend access where local regulation prohibits it — this applies to account creation, deposits, and withdrawals alike.

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When you add funds through DANA, OVO, or GoPay, those transactions are subject to the same eligibility conditions as your account. If your account is found to be in breach of eligibility rules, we reserve the right to suspend access and return remaining wallet balances through
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the original payment method where technically possible. Terms governing your account also cover how your data is held, how disputes are handled, and what counts as acceptable account use. We update these terms when our policies change, and we notify you through your registered contact details.
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The version that applies to you is always the one currently published on this page. If you do not agree to the current terms, you should not continue to use the platform. Questions about how a specific clause applies to your account can be directed to
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our support team at any time.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions on Terms and Account Rights

These are the questions we hear most often about how our legal terms apply to accounts in Indonesia. If yours is not covered here, live chat is the fastest way to get a direct answer.

Account access depends on your age and local law. Where online gaming is not permitted under local regulation, we do not extend account creation or deposit access regardless of payment method used.

Yes. All wallet transactions — including DANA deposits, OVO transfers, and GoPay payments — are subject to the same account eligibility and jurisdiction conditions that govern your account overall.

We will notify you through your registered contact details. If a balance remains in your account wallet, we aim to return it via the original payment method where technically and legally possible.

Submit a data request through live chat or email support with your account ID. We will respond with a summary of the information held and the retention period that applies to each data category.

Yes. Request account deletion via the help centre or support email. We will process the request in line with our retention obligations and confirm once the deletion is complete.

If updated terms are published and you do not agree, you should stop using the platform. Continuing to use your account after a terms update counts as acceptance of the revised conditions.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy AccountRegister InfoGaple Online Room

What You Need to Know Before You Play

Reach Us on Legal or Policy Questions

Data, Security, and Your Account Rights

Data Retention

Cookie Use

Account Security

Right to Request Changes

Common Questions on Terms and Account Rights

01 Who can open an account on m11to?

02 Do the terms apply to DANA, OVO, and GoPay transactions?

03 What happens if my account is suspended?

04 How do I find out what data m11to holds about me?

05 Can I ask m11to to delete my account and data?

06 What if I disagree with a change to the terms?

Legal

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